LedgerPortContact
A person reads every message. The quickest way to get help with a file is the link under the preview in the converter: it prepares an email with your file's column names, never its transactions.
Help with a file or a licence
A file that is not read correctly, a key that will not unlock, an invoice to correct, a refund.
Firms and volume licences
Quotes, purchase orders, payment by bank transfer, licences for several offices.
Security
Questions for a security review, or a vulnerability to report. See the security page first.
Before you write
- Dates or amounts look wrong: try the Day and month order and Reverse signs options, and the Columns panel under the preview.
- QuickBooks refuses the file: see Web Connect import errors and how to fix them.
- Lost licence key: it is printed on your invoice.